Frequently Asked Questions

Last updated: 12 July, 2023

How can I ensure a fair winner selection process?

The system offers an automatic winner selection feature, which ensures a fair and transparent selection process. Once the giveaway ends, the system automatically selects the winner.

Can I extend the duration of my giveaway?

Yes, you can extend the duration of your giveaway. In the "Contest info" tab, you'll find a button to extend the contest if needed.

How can I track the performance of my giveaway post?

Use the "Insight" section in the giveaway panel to view important metrics. Track the number of likes, comments, views, and new followers generated by your post. Additionally, you can see how many times your post has been saved or shared.

Can I export the list of participants for further analysis?

Yes,you can export the list of participants.

How can I handle participant compliance with giveaway rules?

The giveaway panel automatically checks participant comments against the pre-set rules and criteria. Each participant receives a response indicating whether they have complied with the rules. You can also review the compliance status of participants in the "Participant" section.

Is there a way to block a participant from winning future giveaways?

Yes, you can block a participant from winning future giveaways.

How do I notify winners of their success?

After the giveaway ends and winners are selected, they will be notified via direct message. The notification will include a link to the Result Page, where winners can access details about the giveaway and the prizes they have won.

Can participants verify their entry in the giveaway before it ends?

Yes, participants can check their entry status before the giveaway ends by accessing a shareable link to the Result Page.

How can I share the announcement of the giveaway?

In the "Winner & Prize" tab, you'll find buttons to easily share the announcement on various social media platforms.

How can I access details about each winner and their prizes?

In the "Winner & Prize" tab, click on each winner to be redirected to a page displaying their information and prize details.

Can I run multiple giveaways at the same time?

Yes, you can run unlimited giveaways simultaneously.

Can I publish a giveaway on multiple business pages simultaneously?

No, in order to run a giveaway on multiple business pages, you need to publish separate posts on each page individually.

Can I schedule a giveaway for a future date and time?

Yes, you can schedule unlimited giveaways for future dates and times.

Does the panel save drafts of my giveaways while I'm creating them?

The panel automatically saves drafts of your giveaways at each step of the creation process, ensuring that your progress is preserved and you can easily resume where you left off.

Can I designate multiple winners for a single giveaway?

Yes, you can set multiple winners for different places within a single giveaway.

Can I have multiple prizes for a giveaway?

Yes, you can have multiple prizes for a giveaway, either for a single winner or multiple winners.

Can I edit my giveaways?

Yes, you can edit giveaways that have not yet started. However, once a giveaway is already in progress, it cannot be edited to ensure fairness and transparency throughout the process.

Are there any restrictions on the number of tags I can assignto a giveaway?

Yes, you can assign up to 50 tags to each giveaway.

What is fraud detection?

Fraud detection involves identifying and preventing fraudulent activities, ensuring participation from real individuals and deterring fake accounts.

Can I repeat my giveaways?

Yes, you can repeat your giveaways an unlimited number of times.

How can I share my giveaway?

By using a unique and accessible link, you can share your giveaway across various platforms.

Is my database secure and are my customers' details and account information protected?

We do not have access to your database, including your customer details, or account information. You have full control over your data and can export or delete it whenever you desire.

What does 'avoid business tag' mean?

The phrase "avoid business tag" refers to the option of excluding or restricting participation in your giveaway to individual accounts rather than business accounts intended for businesses, brands, or public figures. This means that you can choose to specify that only individuals are eligible to enter your giveaway, while excluding businesses or brand accounts from participation.

Why should I log into my Instagram account?

Logging into your Instagram account is essential to access and manage your pages for publishing and overseeing your giveaways.

What are the different options for answering participant comments?

You have three options for answering participant comments: you can choose not to respond via the panel, provide specific pre-set answers, or use customizable AI-generated answers to address individual comments.

Is there a limit on the number of phrases participants can tag in their comments?

No. You can ask participants to include multiple phrases in their comments.

Can I include multiple accounts as 'Must Following ̈ Accounts'?

Yes. You have the option to include multiple accounts as "Must Following Accounts" for your giveaway.

What are the possible statuses that a giveaway can have?

The different statuses of giveaways are as follows: Draft: This status indicates that the giveaway is in the process of being created and is not yet ready for launch. You can make changes and finalize the details before moving forward. In Progress: Once the giveaway is launched and active, it is in the "In Progress" status. Participants can enter and engagewith the giveaway during this phase. Ready: After the entry period has ended, the giveaway moves to the "Ready" status. At this stage, you are prepared to select a winner or winners from the pool of entries. Scheduled: If you have set a specific date and time for the giveaway to begin, it will have a "Scheduled" status until that designated time arrives. The giveaway is prepared to automatically start at the scheduled time. Finished: Once the giveaway has concluded, it enters the "Finished" status. No further entries can be submitted, and winners have been chosen and prizes distributed.

How does the 'Boost and Promote' feature work?

The "Boost and Promote" feature allows you to advertise your business on Instagram and Facebook by targeting your desired audience. Simply add a payment method to Meta Business Manager to pay for ads based on Meta's advertising rates and increase the visibility of your giveaways.

How secure is my account?

Your account is 100% secure. When you use your Instagram credentials to log into your account, we do not store them in our databases.